Frequently Asked Questions

Vendor FAQ

Why VenueSafe?

VenueSafe will have your forms running immediately. We offer superior form building capabilities with the easiest user interface. You can utilise VenueSafe to ask customers, employees and patrons whatever questions you desire, whilst maintaining all your data from our easy-to-use venue dashboard. We also generate custom QR codes!

How do I sign up?

Create an Account and instantly print your custom QR code. That’s it! You are now ready to go!

Can I change or edit the name of my venue?

Yes. Simply log-in through our website and select the edit venue function.

If I have a large business with a number of locations, do I need to register each one?

Yes. Vendors may register multiple venues.

Do I need to provide wifi to my customers?

No. In the event that some customers cannot sign in, for whatever reason (e.g. don't have internet access), vendors may manually enter customer check-ins through the Vendor Dashboard.

How can I protect the privacy of my customers’ data?

You should keep your VenueSafe account details secure. If you choose to download your Customer Records, this should also be kept confidential and secure.

Is the data collected secure and encrypted?

VenueSafe utilises Amazon Web Services and SSL Secure Submissions to ensure data is kept secure and encrypted.

Is this a paid service?

VenueSafe is provides a free service to ensure that all our clients are able to meet the Australian governments contact tracing regulations as they evolve.

In addition, we offer premium service tiers designed to provide greater control and analytic functionality for your business

Do I need coding experience?

Not at all! You don’t need any coding experience to create the perfect form for your needs.

Customer FAQ

Does this app use location services or track my customers?

VenueSafe records the date and time a customer checks-in to a particular Venue. The location of the customer before or after this instance is not recorded.

How do I check in to a venue?

Simply open your device's camera, hover over the QR code and a link will appear. Select this link, fill in the details and we take care of the rest.

Can I remove my data from your system?

Data must be kept for 28 days for the venue operator to meet legal compliance requirements. After 28 days, you can request Venue Safe to delete your data.